Privacy Policy

Last Updated: 2026

By using Ozwin Casino's websites, mobile applications, or related services, you acknowledge this Privacy Policy. Players who do not agree should discontinue use of our services.

1. Who We Are and Scope of This Policy

Ozwin Casino is an online gaming platform offering real-money and promotional games to eligible players. This Privacy Policy governs how personal information is handled when players:

Create an account or interact with Ozwin online.
Visit our websites, mobile applications, or other digital platforms.
Contact our support team via email or other channels.
Participate in promotions, competitions, or special events.

Ozwin Casino aims to meet recognised international standards in safeguarding personal data. The Casino is not responsible for the privacy practices of third-party websites or services it does not control.

2. Information We Collect

Personal information is gathered in two ways: directly from players, and automatically through use of the platform.

2.1 Information Provided Directly

Account Registration: Name, date of birth, email address, physical address, and payment details required to open an account and process transactions.
Payment and Identity Verification (AML/KYC): Banking or identity documentation collected to comply with anti-money laundering and know-your-customer obligations.
Promotions and Surveys: Contact information and feedback submitted when entering competitions or completing surveys.
Customer Support: Any information shared when contacting Ozwin via email, live chat, or phone, retained to assist with enquiries and dispute resolution.

2.2 Information Collected Automatically

Device and Technical Data: IP address, device type, browser version, and pages visited, used for troubleshooting, account security, and service improvement.
Cookies and Similar Technologies: Tools used to store preferences, analyse site traffic, and maintain session continuity. A cookie consent notice may be presented depending on the player's location. Disabling cookies may affect site functionality.

3. Legal Grounds for Processing

Where required by applicable law, Ozwin relies on the following legal bases for processing personal data:

Performance of a Contract: Player details are used to establish and maintain accounts and to fulfil obligations under the Terms and Conditions, including processing deposits and withdrawals.
Consent: For activities such as marketing communications, express consent is obtained before processing. Consent may be withdrawn at any time.
Legitimate Interests: Data may be processed to strengthen platform security, prevent fraud, and improve services, provided this does not override players' fundamental rights.
Legal and Regulatory Compliance: Gaming regulations and applicable law may require collection and processing of certain data, including age verification and AML checks.

4. How We Use Your Information

Personal data collected by Ozwin Casino is used for the following purposes:

Account Creation and Management: To establish accounts, verify player details, and administer credits, deposits, and withdrawals.
Customer Support: To respond to enquiries, investigate issues, and communicate important service updates.
Promotions and Marketing: With the player's consent, to send information about offers and promotional events. Players may opt out at any time via the unsubscribe function or by contacting support.
Platform Optimisation and Security: To analyse usage patterns, improve site performance, and identify and address suspicious activity.
AML/KYC and Legal Compliance: To process and retain data as required by identity verification rules, gaming regulations, and anti-money laundering obligations.

5. Data Retention and Deletion

Personal information is retained only for as long as necessary to:

Provide the services the player has registered for.
Satisfy legal, regulatory, or anti-fraud obligations, including AML compliance.
Maintain transaction and account records for dispute resolution or customer service purposes.

On expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

6. Winner Announcements

In the event of a significant win or jackpot, the Casino may request permission to publish a brief acknowledgement (for example, a player's first name and last initial). Where consent is not given, no details will be published. Where consent is provided, any announcement will be limited to non-sensitive identifying information.

7. Disclosure of Personal Data

Ozwin Casino does not sell personal information to third parties. Data may be shared in the following circumstances:

Trusted Service Providers: Reputable partners engaged for payment processing, hosting, and analytics are permitted to use player data only as directed by the Casino and are bound by contractual data protection obligations.
Legal and Regulatory Requirements: Where a court order, regulator, or applicable gaming law requires disclosure, the Casino will comply with the relevant obligation.
Business Transfers: In the event of a merger, sale, or transfer of Casino operations, player data may be included in the transferred assets. Players will be notified where such a transfer involves a material change to how their data is handled.
With Consent: Any disclosure not covered above will be subject to the player's prior consent.

8. Security Measures

Ozwin Casino applies the following technical and organisational measures to protect personal data:

Encryption of sensitive information, including payment details, during transmission.
Secure servers with restricted access, limiting data visibility to authorised personnel only.
Regular security reviews to identify and address emerging threats.

No security system is entirely infallible. In the event of a breach that poses a material risk to player data, the Casino will notify affected individuals and relevant authorities in accordance with applicable law.

9. Confidentiality of Winnings

Player winnings, payouts, and betting history are treated as strictly confidential. Access is limited to authorised Casino employees with a legitimate operational need. This information will only be disclosed where legally required or where the player has given explicit consent, such as for a winner spotlight.

10. Children's Privacy

Ozwin Casino is available exclusively to players who meet the minimum legal gambling age in their jurisdiction, which is commonly 18 years or older. Where an underage player is identified, the account will be closed and all associated personal data removed promptly. Anyone aware of a minor accessing the platform is encouraged to notify the Casino immediately.

11. International Data Transfers

In some instances, Ozwin Casino or its service providers may process personal data outside the player's country of residence. In such cases, appropriate safeguards are applied to ensure data protection standards remain consistent with those of the player's home jurisdiction. These safeguards may include recognised standard contractual clauses or equivalent mechanisms.

12. Your Rights and Choices

Depending on the player's location and applicable law, the following rights may be available in relation to personal data:

Access: The right to obtain a copy of personal information held by the Casino.
Correction: The right to have inaccurate or outdated details corrected.
Erasure: The right to request deletion of personal data where the Casino no longer has a valid basis for retaining it.
Restriction: The right to limit how personal data is processed in certain circumstances.
Objection: The right to challenge processing carried out on the basis of legitimate interests, or to opt out of direct marketing.
Data Portability: The right to receive personal data in a structured, machine-readable format where technically feasible.
Withdrawal of Consent: Where processing is based on consent, that consent may be revoked at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, or for general data protection enquiries, players should contact the Casino using the details set out in Section 14.

13. Changes to This Privacy Policy

This Policy may be updated periodically to reflect changes in legal requirements, technology, or business operations. Any revision will be accompanied by an updated date. Where changes are material, a notice may be posted on the platform or communicated directly to affected players. Continued use of Ozwin Casino following the publication of a revised Policy constitutes acceptance of the updated terms.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the handling of personal data, please contact the Casino at:

Email: [email protected]

All enquiries will be addressed in accordance with applicable data protection law.